Public Complaints Procedure

We are committed to resolving complaints as quickly as possible. In. The unlikely event that you wish to make a complaint, please put this in writing and send it to the following address:
Regency House, Bonville Road, Brislington, Bristol, BS4 5QH.

We will acknowledge receipt of the complaint within 5 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks. We will keep the complainant updated with the progress of our investigations throughout the process.

If you are not satisfied with our response, or if the complaint is not resolved after 8 weeks‎, you may refer your complaint to -
The Financial Ombudsman Service
Exchange Tower
E14 9SR

If you complaint is in relation to a visit by an Enforcement Officer with regard to outstanding Local Taxation Arrears you may also direct your complaint  to The Recovery Team, Bath & North East Somerset Council, Lewis House, Manvers Street, Bath, BA1 1JG.

If you are still not satisfied with either response to your complaint By DG Collection Services Ltd and Bath & North East Somerset Council, you may also contact The Civil Enforcement Association, 513 Bradford Road, Batley, West Yorkshire, WF17 8LL.